June 2, 2018
Live Chat

Delivering CX with Online Live Chat

Traditional (which most are) web sites are static. They serve only as a medium of publishing information to visitors and thereafter allow visitors to communicate via […]
June 2, 2018
Airport Flight Time

Predicting flight cancellation possibility

Back on the 28 Sep 2015 (Monday) morning, a friend in Taipei messaged me that he is afraid he might not be able to fly back […]
June 2, 2018
Singapore Public Transport

Reduce non-value added time on public transport

Background Singapore has one of the world’s most amazing public transport system. Some of the key characteristics of Singapore public transport using QCD methodology are: 1) […]
June 2, 2018
Business Excellence Leader

Business Excellence Leader Qualifications

Business Excellence has come a long way and its definition varies greatly between countries and organizations. The whole idea behind business excellence is how a company […]
June 2, 2018
Worker with VR glasses

What is the Future of Work?

In recent times, we have been hearing organizations promoting the Future of Work. What actually is the Future of Work? And what are the components in […]
May 29, 2018
Hawker Centre Food

Hawker Centre Kanban System

My colleagues brought me to this famous Mee Pok stall at Blk 710 Clementi West Street 2. I didn’t know much about it until I started […]
May 29, 2018
Business Excellence

Role of Business Excellence in Companies

I have worked in 4 different Global Fortune companies and have interacted extensively with directors and managers who come from the Business Excellence, Operational Excellence, Continuous […]
May 29, 2018
RPA and AI

Robotics Process Automation and the Future of Work

Robotic Process Automation (RPA) is set to change the way we work. It’s like smart phone superseding the traditional button-dialed phone. The gap between those who […]